Complaints
How do I raise a complaint?
Once this business is live, a named contact route and a response timescale will be published here. This preview does not collect or send real complaints.
What happens after I raise one?
The complaints procedure, once published, sets out how long a response takes and what happens if we cannot agree on a resolution between us.
Is there an independent ombudsman or ADR scheme?
That is only named here once a genuine scheme membership exists. No scheme is named on this preview because none has been confirmed.
What if my complaint is about the fitting quality?
The sign-off walk-round on the day of fitting exists specifically to catch and resolve issues immediately, which is the fastest route for most fitting-quality concerns.
What if my complaint is about a payment?
This preview takes no payments of any kind, so no payment-related complaint can arise from using it.
Still stuck?
Ask us directly